Superior truck service, truck parts when you need them
You demand a lot from your trucks. And you should—whether you own a handful of trucks or an entire fleet, you know that if those trucks aren’t moving, neither is your business. With today’s pressing demands on fleet managers, owners, drivers and customers, downtime is expensive.
At Papé Kenworth Northwest, we understand. We built our 80-year-old business on ensuring the customer comes first, and the relationship with our customer doesn’t end when the truck is purchased – it’s just the beginning. We don’t just sell trucks, we deliver customer-driven solutions and back them with the service you demand.
Sure, we sell Kenworth trucks. But we know that a truck is only one part of a customer’s operation. We combine the best trucks, with the best service, and the latest technology.
It starts when you walk in the door. When a customer comes into one of our five Papé Kenworth Northwest locations, we know they are looking for more than just a truck. We start the customer-relationship process by asking questions about your business and how we can provide a solution that is efficient and effective. We tailor every sale to the exact specifications needed by a customer.
PremierCare Gold Certified Service
When E.C. Papé firsts arrived in Oregon in 1938, his business was founded on quality equipment and dedicated service that extended well beyond the sale. It’s a steadfast tenant of our business today. And while our service territory stretches up and down the West Coast, our dedication to one-on-one service remains.
We consider the purchase the first step in our long-term relationship with our customers. Because we have built our award-winning business on one simple principle: keeping you moving. Our dedicated team of experienced service professionals are available when you need them, through our Kenworth PremierCare Roadside Assistance.
Our service locations are PremierCare Gold certified. And our technicians remain in constant contact with each Kenworth truck through TruckTech+. Using this service, fleet managers receive automated alerts regarding scheduled service intervals, as well as immediate alerts if something goes wrong. Drivers can then be directed to the closest service center for expedited service. Fleet managers have direct access to service information that can help manage schedules more efficiently.
Papé Kenworth Northwest: Truck Service That Goes Beyond
We know uptime is important. Many of our customers are in the highly demanding, and time-sensitive, perishable delivery business. Every minute counts, and waiting for service can be the difference between profit and loss. We deliver with on-time service to keep you running.
Our factory-trained technicians are the best in the industry, whether it be providing high-quality parts during scheduled maintenance, or assisting on a roadside in the middle of the night. We’re proud of the training we provide, and our service footprint extends along the I-5 corridor. And customers have direct access to an online portal where online parts ordering is fast, simple and efficient.
Service goes beyond maintenance to include rentals, body shop repairs, roadside assistance, as well as offering other business solutions with our other companies including Papé Machinery, Papé Material Handling, and Ditch Witch West, A Papé Company.
Papé Kenworth Northwest maintains an extensive truck parts inventory at every location that’s second to none, and available at our locations or delivered right to your door. Our online parts portal allows customers to order parts 24/7. We augment those parts warehouses with service trucks that maintain a large inventory of commonly requested parts. It’s a combination that helps ensure you remain on the road.